VS.
Why chose CaptainBook over a local competitor.
If you are an Experience provider or a Distribution Partner (Hotel, Airbnb host, travel agent) and looking for the best marketplace for tours and activities then you are probably wondering which is the best solution. A local competitor is a good solution for everyone, but is it really for those who want to make the most out of their businesses? Here’s what you should consider before making your choice.
Try CaptainBook.io today and see the difference.
May 2023: this page has been anonymised as we received threats of legal action. While perfectly legal, we have no intention to go to court and waste time and effort. The information contained on this page is accurate to the best of our knowledge. If any information needs adjusting, please reach out to us.
How does CaptainBook compare with the local competitor?
Feature
CaptainBook.io
Local competitor
Commission on Online Reservation - Provider - per booking
0%
3%
Commission Reseller - Agent - per booking
0%
1.5%
Commission Reseller - Agent - per booking
0%
1.5%
How customers book?
Stay on your website
Leave your website
Installation cost
€ 249(one time, optional)
€ 250.00
Website builder
In platform chat
Calendar search by date
Open API
1
Is the local competitor cheaper than CaptainBook?
Everything comes with a price and some local competitor seems to be cheaper than CaptainBook, but is it really? Let’s break prices down.
Local Competitor offers:
Commission on online bookings: 3% per booking.
Reseller/Agent commission: 1.5% per booking.
Setup Fee: A mandatory €250 one-time fee for setup and training.
CaptainBook offers three subscription plans with varying commission rates:
Starter Plan: €49 per month, 0% commission on online bookings, €14,99 per product, per month for GetYourGuide and Viator and 3.5% commission on other OTA bookings.
Extended Plan: €199 per month, 0% commission on online bookings, €14,99 per product, per month for GetYourGuide and Viator with 3% commission for OTA bookings.
Ultra Plan: €349 per month, 0% commission on online bookings, €14,99 per product, per month for GetYourGuide and Viator and 2.5% commission for OTA channels.
CaptainBook.io offers a 249€ optional, one time set up fee.
CaptainBook.io also offers a 0% commission on GYG & Viator bookings, with a monthly cost of just €14,99 per product, per month.
"The CaptainBook Team are always super fast to respond and to resolve each little issue I have encountered during use. Their responsiveness and high level of customer service is something I noticed since day 1 and they’ve never failed me ever since."
Philema Food Tours
Travel Operator in Naxos Island, Greece
2
Can distribution partners and operators speak directly?
We mentioned already how amazing it is to have the option of chatting instead of sending an email or making a phone call when it comes to customer support.
Now imagine that you are at the reception of your hotel, your clients are waiting to book an experience but you have a special request and you want to contact the operator.
Seamless operations, both for operators and distributors.
With CaptainBook you can chat anytime with operators.
"With CaptainBook.io our daily booking operations are easier than ever. Our customers are thrilled when they call us for an experience and we send them the link to make the reservation. We save precious time and our customers are much more happy."
Dreamland
Travel Agency in Corfu, Greece
3
I have a lot of experiences. Can people search by date?
At CaptainBook we know more than everyone how frustrating it is to search for several experiences and find out at the final step that it’s not available. That’s why visitors can search by date.
We help you create "wow" moments for your customers.
Everyone is able to find all available experiences for a specific date and time, avoiding this “damn it” moment!
4
In what way is CaptainBook better than the Local Competitor?
There are quite a few features that make CaptainBook stand out:
Booking Process: CaptainBook keeps customers on your website throughout the booking process, while the local competitor redirects customers offsite.
Reseller Commissions: CaptainBook charges no commission on reseller bookings, while the local competitor applies 1.5% commission on reseller/agent bookings.
Widget Customization & API: Both platforms offer API access, but CaptainBook provides a fully customizable modal booking widget.
Customer Support: CaptainBook offers support via email, phone, and live chat.
The local competitor provides support via email and phone, but does not offer live chat.
Better UI: The Local Competitor’s User Interface is very outdated and old-school looking, making things feel a bit untrustworthy to the customer trying to make a booking.
"With CaptainBook I can finally organize my calendar and manage my bookings easily, quickly and most important not paying high commissions. People of CaptainBook are always there to help me with whatever it happens and they also suggest new services as well as opportunities for new partnerships. A useful tool that should not be missing from any modern business."
Baxes Cretan Experience
Travel Operator in Crete, Greece
Any further questions?
If you have any further questions or need any more information on CaptainBook.io, contact us! We're a click away
